![]() Peloton now has more than 700 delivery vans across the US. ![]() The delivery team has grown from 900 to over 2,200 members.However, they made sure to highlight some other changes that have been in work over the past year+ as well, including: Those were the steps being take in the next few months & quarters. Making sure to clearly communicate on their website expected order time by product.Scaling their customer support team to handle the increased call & chat volume.Paying for expedited shipping from their factories in Asia to the US, both by adding air freight, and using expedited service by boat.This is partially being accomplished by swapping some product lines over to make Bike+ Adding manufacturing capacity & increasing production.John Foley mentioned 4 specific steps they would be taking: However, Peloton plans to take a number of steps to try to get things back under control. These include the issues at the Port of Los Angeles, stronger demand for the new Bike+ than they anticipated or forecasted, warehouse shutdowns due to COVID-19, and then in some specific areas, further delays due to forest fires and hurricanes. He noted that the Bike+ in particular had a number of factors contributing to the delay. Last week during Peloton’s Q1 2021 earnings call, Peloton CEO John Foley dedicated a portion of the call to addressing the delays. We recently covered how issues in the Port of Los Angeles were further contributing to delays. Wait times for the new Peloton Bike+ are currently 10-12 weeks. Peloton is in a position most of their competitors would love to be in – they can’t keep up with demand. ![]()
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